Professional Full-Service
Property Management.
Thomas Williams Management™ is a full-service community association management, facilities and maintenance, janitorial, and vegetation management company serving condos, HOAs, and commercial properties in GA, NC, DC, MD & VA — and the only woman-owned community association management company that is also a Georgia Department of Transportation approved routine maintenance vendor in the Atlanta metropolitan area.
We provide consistent, exceptional property management and landscape maintenance to the communities we serve, in an effort to make our clients’ lives easier — ensuring the day-to-day operations and financial stability of your investment are maintained.
What a Typical Management Agreement Includes
TWM provides community association management services to condominium associations, homeowner associations, active adult communities, mixed-use & commercial communities, and cooperatives. Although services can be tailored to meet the individual needs of the community, our typical management agreement will provide the following services:
Systems for strong communications between TWM, the Board, committees and the developer (when applicable)
Hiring of Association staff (if required)
Timely, complete and detailed monthly financial reports
Collection of all fees and charges due to the Association from tenants/owners and the developer, with an aggressive delinquency collection process
Community Manager attendance at meetings
Timely payment of Association obligations
Complete and detailed monthly management reports
Periodic property inspections
24-hour emergency manager and engineering/maintenance services
Senior management and staff back-up and support
Notary services
Accounts receivable and payable management
General Duties & Responsibilities of a Typical Community Manager
Our management personnel are Certified Community Association Managers — a tremendous asset when assisting the Board of Directors and designated committees in maintaining your community to the highest standards. Our staff holds one or more of the following designations: Association Management Specialist (AMS) and Certified Manager of Community Association (CMCA).
Through our professional affiliation with the Community Associations Institute (CAI), our managers are among the most highly trained in the industry, and a continuous in-house training program keeps our employees’ skills at the highest levels.
The Board vs. The Manager
Your elected Board makes the decisions — approving budgets, hiring contractors, and setting policy. We put those decisions into action. We don’t run your community; we work for it.
Core Responsibilities
- Attendance at annual meetings
- Regular communication with the Board's President or management liaison
- Liaison between the Board of Directors and the management company
- Annual budget development with the Board and On-site Manager
- Supporting the routine financial operation of the Association
- Coordination between all entities supporting the Association
- Supervising, coaching, and supporting on-site staff
- Overseeing routine services and contractors
- Consultation to operate the property in the best fashion with budgeted funds
- Comprehensive monthly management report to the Board
- Weekly property visits to meet with staff and inspect the property
- Books and records made reasonably available to any owner upon request
Financial & Administrative
- Basic accounting services including original document entry
- Financial statement preparation
- Fixed asset schedule maintenance
- Tax filings (payroll, property, sales & use, and other returns)
- Assessment collections
- Recovery of funds from delinquent accounts
Accredited Managers & 24-Hour Online Access
At TWM, we know communication between the Board of Directors, residents, and our staff is crucial to successful association management. One of the most effective ways to increase support of the Board’s decisions is through clear communication.
Most of us utilize the many tools technology offers — smartphones, computers, and tablets to organize our busy schedules. Because we understand and adapt to such a changing world, it sets us apart from our competitors. This is how we became one of the few management companies to use technology as a means to communicate and update our residents.
Our manager-to-resident tool is among the best mobile applications in the industry, specifically customized to meet our clients’ needs and wants. If homeowners are informed of the issues facing their community and understand why the Board makes the decisions it does, they are more likely to support and comply with those decisions — and effective communication lets homeowners voice comments, requests, concerns, and ideas so the Board can act in the best interests of the membership.
Immediate Virtual Assistance & Live Operators
With the volume of calls we receive daily, we’ve enhanced our managers’ ability to do their job by incorporating our virtual assistant, Rachel, to answer your questions when you call. No hold music, no voicemail, no waiting up to 48 hours for your manager — your call is picked up immediately and action is taken on your request right away.
TWM also provides emergency manager and engineering/maintenance services 24 hours a day, 7 days a week, if elected in your contract. Every call is important to us.
Covenant Inspections & Contractor Oversight
We ensure compliance by providing covenant inspections and overseeing contractors when managing your community.
14-Year-Old, 100% Women-Owned Business With an A+ BBB Rating.
As one of the recognized leaders in the industry — named The Best of the Best 2022, 2023 & 2024 by Rockdale-Newton Citizen and Best of Georgia 2023 & 2024 by Georgia Business Journal — we know and understand our clients’ needs. Our unique approach, experience, and exceptional customer service allow us to exceed expectations and enhance our clients’ quality of living.
Start With a Conversation
Let's make your community a better, more peaceful place to live. Request your tailored management proposal today.
The Thomas Williams Promise:
- Prompt Communication: Every board question or quote request is handled directly by experienced professionals.
- 100% Financial Confidentiality: Your books and bank balances stay strictly private.
- Zero-Stress Transition Plan: We handle the handover from your prior manager or self-managed board.
- Transparent Reports: Financial summaries anyone on the board can explain at an annual meeting.
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